Question

In order to avoid bias, product evaluation decisions are usually made by the user support staff working independently of other employees.

A) True
B) False

Answer 1

Product evaluation decisions are not solely made by the user support staff, but involve multiple individuals or departments within a company to avoid bias.

Step-by-step explanation:

False. Product evaluation decisions can be made by various individuals or groups within a company, including the user support staff. However, in order to avoid bias, it is common for companies to have multiple individuals or departments involved in the evaluation process. This can include representatives from user support, marketing, R&D, and quality assurance, among others.

By involving different stakeholders in the evaluation process, companies aim to minimize bias and ensure a more comprehensive and objective assessment of the product. Each stakeholder brings their unique perspective and expertise, which contributes to a more well-rounded evaluation.

For example, the user support staff can provide valuable insights based on their interactions with customers, while the R&D team can evaluate the product's technical aspects. These different viewpoints help ensure a more accurate and unbiased evaluation of the product.