Question

When a local restaurant that features barbecue sometimes delivers food fast and hot, but at other times is slow and the food arrives at the table cold, it is an example of the service characteristic of ________.

Select one:

A. intangibility
B. variability
C. perishability
D. inseparability
E. autonomy

Answer 1

The inconsistent delivery and temperature of food from a barbecue restaurant is an example of the service characteristic of variability, indicating inconsistent service quality.

Step-by-step explanation:

When a local restaurant that features barbecue sometimes delivers food fast and hot, but at other times is slow and the food arrives at the table cold, it is an example of the service characteristic of variability. The term variability refers to the differences in consistency from one service transaction to the next.

In contrast to physical products that often have standardized quality, services are more prone to inconsistency because they depend on who provides them and when and where they are provided.