Question

Define benefit as it relates to customer service.

Select one:
a. Something the customer wants and receives from a product or service
b. What you are entitled to as a full-time employee
c. The bonus the customer receives after buying a product
d. All of the above

Answer 1

In customer service, the term 'benefit' refers to something the customer wants and gets from a product or service, such as satisfaction or improved quality of life, rather than financial gain. Option A

Step-by-step explanation:

In customer service, benefit refers to something the customer wants and receives from a product or service. This includes various advantages or positive outcomes that meet the customer's needs or desires. For example, a benefit of a service like a haircut is the improvement in appearance and the satisfaction gained from looking good. Financial gain from a transaction is sometimes confused with a customer benefit, but it is actually different. Consumer surplus reflects the extra benefit consumers receive from buying a good or service, which is measured by what individuals would have been willing to pay minus the amount that they actually paid. In the case of option A from the student question – joining a group to be with others like you – the solidary benefit is the sense of belonging and companionship that comes from being around like-minded individuals.