Question

Steven is a telemarketing executive in a company selling household appliances. He receives a call from a customer inquiring about a product. The customer talks in a formal and detail-oriented manner. HE does not readily share personal details and is focused on getting the desired information. Which of the following behavioral styles is the customer exhibiting?

Option 1: Assertive
Option 2: Analytical
Option 3: Expressive
Option 4: Amiable

Answer 1

The customer's behavior of being detail-oriented, formal, and focused on obtaining information without sharing personal details suggests they are exhibiting an analytical behavioral style.

Step-by-step explanation:

The customer who is talking to Steven in a formal and detail-oriented manner, who is also focused on getting detailed information without sharing personal details, is exhibiting an analytical behavioral style. Analytical individuals are often methodical, data-driven, and reserved. They might display systematic approaches toward decision-making, ask detailed questions to understand better, and tend not to disclose too much personal information quickly. The customer’s behavior aligns with this analytical style as they are seeking precise information and maintaining a formal distance.