Question

Value chain analysis is useful at the business level to highlight specific activities in the business where information systems are most likely to have a strategic impact. Discuss this model, identify the activities, and describe how the model can be applied to the concept of information technology.

Answer 1

Value chain analysis is a model that identifies specific activities within a business where information systems can have a strategic impact. By applying this model to information technology, businesses can determine how technology can enhance efficiency, improve customer satisfaction, and create competitive advantage.

Step-by-step explanation:

Value chain analysis is a model used to identify specific activities within a business where information systems can have a strategic impact. The value chain consists of all the activities involved in creating and delivering a product or service to customers. Some examples of activities in the value chain include inbound logistics, operations, marketing and sales, and after-sales service. By applying the value chain analysis model to the concept of information technology, businesses can determine where technology can enhance efficiency, improve customer satisfaction, or create competitive advantage.