Final answer:
It is not possible to determine the exact reason why Marsha's request was misunderstood without more context. Potential reasons could be poor communication skills, misinterpretation of the ticket, inadequate IT support, or an unclear request by Marsha.
Step-by-step explanation:
The reason why Marsha's request was misunderstood regarding the replacement of the computer could involve a number of factors. However, without additional context, it is not possible to determine definitively whether it was due to A) Lack of communication skills, B) Misinterpretation of the ticket, C) Inadequate IT support, or D) Marsha's unclear request. It’s crucial to identify the precise cause to address the issue effectively. For instance, if Marsha’s request was articulated poorly (Option D), training on how to communicate effectively may be necessary. On the other hand, if the issue lies in the misinterpretation of the support ticket (Option B), perhaps improving the ticketing system or providing additional training for IT personnel could resolve the miscommunications.