Question

Hilary works at Klothes Kloset. she quickly helps the customers, and her cash drawer is always correct at the end of her shift. however, she never tries to "upspell" the customers (for example, by asking if they would like to purchase earings to go with the shirt they chose or by suggesting a purse that matches the shoes they are buying). In 2-5 paragraphs, give Hilary some constructive feedback on her performance

Answer 1

Hilary is commended for her efficiency and accuracy at Klothes Kloset, but she is encouraged to practice upselling to boost sales and enhance customer experiences. Recommendations for complementary products can show attentiveness and contribute to customer satisfaction and store success.

Step-by-step explanation:

Constructive Feedback for Hilary

Hilary, you've been doing an excellent job at Klothes Kloset by quickly assisting customers and maintaining an accurate cash drawer. However, there's an opportunity to enhance your performance further by incorporating upselling techniques into your interactions with customers. Upselling not only contributes to higher sales but also improves the shopping experience by offering customers complete solutions.

For example, when a customer selects a shirt, suggesting a pair of earrings that would complement their choice shows attentiveness and can enhance the customer's outfit. Such suggestions can lead to increased customer satisfaction and loyalty. While upselling, it is crucial to maintain the friendly service you're known for, as this approach should feel helpful, not pushy.

By adopting this strategy, you'll likely see personal growth and contribute significantly to the store's success. Your ability to connect with customers and your attention to detail suggest that you would excel at this with a bit of practice. It's a valuable skill that could be beneficial for your career growth in retail.