Question

Dom and Serano work in the accounting department at Maxwell's Sporting Goods' corporate headquarters. Recently, the department switched to a different software system for keeping financial records. Their manager, Bob, led a seminar demonstrating how to use the software, but afterwards, Dom, Serano, and the other employees in the department were confused and did not feel they understood all aspects of the system. However, during lunch, their colleague Rohan, who works in the IT department, demonstrated the software in a way that was clear and understandable. Later in the week, a problem comes up with a program running the software. Bob offers one solution to the problem, and Rohan offers a different one. How do you think Dom and Serano are likely to respond?

Answer 1

Dom and Serano are likely to trust Rohan's solution to a software problem at Maxwell's Sporting Goods due to his previously clear and understandable explanation of the new system, as compared to their manager Bob's less clear seminar.

Step-by-step explanation:

Given the scenario with Dom and Serano facing a new software system at Maxwell's Sporting Goods, it's likely that when presented with conflicting solutions from their manager, Bob, and their IT colleague, Rohan, they might lean towards trusting Rohan's solution. This preference may arise from their previous experience where Rohan demonstrated a clear and understandable method of using the new software, as opposed to the confusion that followed Bob's seminar. The credibility and clarity of Rohan's earlier assistance could make him seem more reliable when it comes to resolving issues with the system. Furthermore, feeling that they understand the rationale behind Rohan's approach could play a role in their decision-making, making them more likely to respond positively to his suggestions.