Final answer:
To handle a furious customer who cannot access their data, empathize, utilize problem-solving strategies, communicate clear actions and follow-up, potentially offering solutions like extensions or alternative data access.
Step-by-step explanation:
When a customer is furious because they cannot access their data and is at risk of missing a deadline, the first step is to remain calm and empathetic. Acknowledge the customer's frustration and assure them you understand the urgency of the situation. Next, employ problem-solving strategies to address the issue. This could involve asking guided questions to better understand the problem, offering alternative solutions, or escalating the concern to a higher-level technical support if necessary.
It is critical to communicate clearly about what steps will be taken to resolve the problem and provide a timeline for when they can expect updates. Following up as promised is essential to maintain trust and demonstrate that their issue is a priority. If the situation escalates, providing options such as deadline extensions or alternative access to data might be necessary.