Final answer:
Several types of records can be related to a case when activating the plugin Customer Service with Service Management.
Step-by-step explanation:
When activating the plugin Customer Service with Service Management, several types of records can be related to a case. These records include:
- Case Records: These are used to track and manage customer service issues and inquiries.
- Contact Records: These store information about customers or individuals who have submitted a case.
- Task Records: These help in assigning and tracking tasks related to customer service.
- Email Records: These are used to keep a record of email communication with customers.
- Note Records: These allow for the recording of additional notes and comments related to a case.