Question

How do you send a PNR to a queue?

1) Use the PNR transfer function
2) Use the PNR queue function
3) Use the PNR send function
4) Use the PNR move function

Answer 1

To send a PNR to a queue, the correct method is to use the PNR queue function provided by the reservation system.

Step-by-step explanation:

To send a Passenger Name Record (PNR) to a queue, you should use the PNR queue function. This feature is commonly used in reservation systems within the travel industry to organize and manage customer itineraries. To do this, you typically need to access the reservation system and locate the specific PNR you want to send to a queue. Once the PNR is pulled up, you use the PNR queue function to specify the queue number to which you wish to send the PNR. There may be different commands or steps depending on the system in use (e.g., Amadeus, Sabre, Worldspan, etc.), so it's essential to follow the specific procedures for the reservation system you are working with.

Queue placement of a PNR may be initiated for various reasons, such as needing further action from a particular department or agent, or to trigger a reminder for follow-up. Remember that while functions like 'transfer', 'send', or 'move' might seem synonymous, in the context of reservation systems, the correct term is typically 'queue', reflecting its specific application and process.