Final answer:
To provide great customer service and build listening skills, one should focus on listening to customers, speaking up actively, being proactive and resourceful, and remaining open to feedback.
Step-by-step explanation:
Listening is an undervalued skill in customer service. It is essential to building rapport with customers. Pay attention to the underlying emotion behind their comments and your own emotional response. Speaking up is also important - participate actively in discussions and meetings, ask clarifying questions, and offer your ideas. Choose your words carefully, stay calm, and listen to the other person's side during conflicts. Be proactive and resourceful in assisting customers, responding to requests, and providing recommendations. Remain willing to go above and beyond for customers, be flexible, and convey your interest in the organization's mission. Openness to feedback is crucial for personal growth and improvement in customer service. Lastly, work hard, learn, and develop skills that align with different areas within your line of work.