Final answer:
When receiving a threatening communication, it's critical to alert your supervisor immediately and use communication tools to indicate the high priority of the situation, typically marking the message as high importance and using all caps. Neglecting these steps could result in a delayed response to a potential threat.
Step-by-step explanation:
If you receive a threatening caller, chat message, or secure message, it is indeed imperative to take immediate and appropriate action to ensure safety and comply with your company's security protocols.
Typically, such actions could include waving down a supervisor if you are on-site, sending an urgent email, and using communication tools like Microsoft Teams to alert your team members.
Often, for visibility and to signify the urgency, you would use all caps in the subject line, mark the message with high importance, and use specific terminology as dictated by your company to ensure the message is noted and acted on promptly.
Given the seriousness of such situations, the statement is generally true: You should alert your supervisor and appropriately flag the communication to indicate a high priority situation, as neglecting to do so may result in insufficiently swift action to a potential threat.
The statement is true.