Question

All of the following are tools for identifying internal customer expectations, except?

1) Customer surveys
2) Focus groups
3) Benchmarking
4) Financial statements

Answer 1

Financial statements are not a tool for identifying internal customer expectations.

Step-by-step explanation:

The tool for identifying internal customer expectations that is not included in the given options is financial statements. Internal customer expectations can be identified through customer surveys, focus groups, and benchmarking. Financial statements are used to evaluate the financial health and performance of an organization, but do not provide direct insights into customer expectations.