Final answer:
Good customer service is important to restaurant managers because it can lead to repeat customers and positive referrals, which are crucial for the success and growth of their business.
Step-by-step explanation:
Good customer service is important to restaurant managers because it can lead to repeat customers and positive referrals, which are crucial for the success and growth of their business. When customers have a positive experience with the service provided at a restaurant, they are more likely to come back again and recommend the restaurant to their friends and family. This can help increase the restaurant's customer base and revenue. For example, a well-established grocery store with a good reputation can often charge a higher price than a temporary stand at a local farmer's market, where the buyer may never see the seller again.