Question

What is customer service?

1) The ability of knowledgeable and capable employees to deliver products to their external and internal customers.
2) The ability of employees to handle customer complaints.
3) The ability of employees to provide technical support to customers.
4) The ability of employees to manage customer relationships.

Answer 1

Option 4 is the correct answer. Customer service involves various skills such as managing relationships, handling complaints, providing technical support, and maintaining strong communication, all aimed at satisfying internal and external customers.

Step-by-step explanation:

Customer service is a multifaceted concept that encompasses a variety of activities and skills aimed at providing support and satisfaction to customers. It's not just about handling complaints or providing technical support, but it's about the overall ability to manage relationships and deliver value to both internal and external customers. When employees view their managers as their internal customers, they are motivated to offer exceptional service, which can lead to positive feedback, opportunities, and increased job satisfaction.

In the context of a business, strong communication skills are essential for initiating, establishing, and maintaining positive relationships. The ability to deliver a service experience that is clean, accurate, and precise plays a critical role in fulfilling customer needs and expectations. Lastly, a global perspective on customer service is important as businesses continue to outsource to technically skilled individuals abroad, necessitating service strategies that transcend geographical boundaries.