Final answer:
In the MSD Warm Transfer model, end users typically do not call Cerner directly to report issues; instead, they contact their internal support, which may then escalate the issue to Cerner.
Step-by-step explanation:
The statement that end users call Cerner directly to report software issues within Millennium in the MSD Warm Transfer model is false.
Typically, in a warm transfer model, the initial contact would be with an organization's internal support staff, who would then contact Cerner if they cannot resolve the issue and a transfer is necessary.
The MSD (Managed Services Desk) Warm Transfer would involve the internal support desk assessing and attempting to resolve the issue before making any direct contact with the Cerner support center, acting as an intermediary to ensure smooth resolution and escalation of issues.