Final answer:
The process of triaging a PWx ticket usually follows an organization's internal support workflow, potentially involving the use of a triage form within a specific tool like Supportal. Verifying whether to choose the appropriate FRT PWx team requires knowledge of the specific system or organizational guidelines.
Step-by-step explanation:
To address the question regarding the process to triage a PWx ticket from an FRT Solution Team to Tier 3, we need to consider this in the context of a support or customer service workflow in an IT or technical support environment. Typically, when triaging a ticket, a form or a set of guidelines might be used to determine the next steps, including escalating the ticket to a higher level of support.
The process mentioned in the question involves using a triage form in an application named Supportal and then choosing the appropriate FRT PWx team. However, without knowing the specific workflow process of the organization or system in question, it's not possible to verify the accuracy of this statement. Generally, each company's support structure can vary, and the toolset used for ticket triage can differ as well. It's essential to refer to internal process documentation or consult a supervisor to ensure that the correct procedure is being followed.