Final answer:
The administrator reconfigured the RADIUS server by c) correcting a mismatched shared secret.
Step-by-step explanation:
The administrator reconfigured the RADIUS server by correcting a mismatched shared secret. This means that the secret key used by the RADIUS server and the controller did not match, causing the authentication issues. Once the shared secret was corrected, the RADIUS server was able to validate the Access-Request received from the controller's IP address.