Question

A recent CRM upgrade at a branch office was completed after the desired deadline. Several technical issues were found during the upgrade and need to be discussed in depth before the next branch office is upgraded.

Which of the following should be used to identify weak processes and other vulnerabilities?

A. Gap analysis
B. Benchmarks and baseline results
C. Risk assessment
D. Lessons learned report

Answer 1

Gap analysis should be used to identify weak processes and vulnerabilities in this scenario.

Step-by-step explanation:

The correct option to identify weak processes and other vulnerabilities in this scenario is Gap analysis. Gap analysis is a technique used to compare actual performance with desired or expected performance, identifying any gaps or discrepancies. It helps to reveal weaknesses in processes and identifies areas for improvement or modification.

Benchmarks and baseline results (option B) are used to measure and compare performance against industry standards or previous performance, but they may not directly identify weak processes or vulnerabilities.

Risk assessment (option C) is used to identify potential risks or hazards and evaluate their likelihood and impact, which may indirectly identify weak processes or vulnerabilities. However, it is not specifically designed for this purpose.

Lessons learned report (option D) is a retrospective analysis of a completed project or activity that identifies successes, failures, and lessons learned. While it can provide insights into weak processes and vulnerabilities encountered in the past, it may not be as effective for identifying them in future projects.