Question

An insurance company has two million customers and is researching the top transactions on its customer portal. It identifies that the top transaction is currently password reset. Due to users not remembering their secret questions, a large number of calls are consequently routed to the contact center for manual password resets. The business wants to develop a mobile application to improve customer engagement in the future, continue with a single factor of authentication, minimize management overhead of the solution, remove passwords, and eliminate to the contact center.

Which of the following techniques would BEST meet the requirements? (Choose two.)

A. Magic link sent to an email address
B. Customer ID sent via push notification
C. SMS with OTP sent to a mobile number
D. Third-party social login
E. Certificate sent to be installed on a device
F. Hardware tokens sent to customers

Answer 1

The best techniques to meet the requirements are a magic link sent to an email address and SMS with OTP sent to a mobile number.

Step-by-step explanation:

The best technique to meet the requirements of the insurance company is a combination of Magic link sent to an email address and SMS with OTP sent to a mobile number. Sending a magic link to an email address would allow customers to reset their password without the need for secret questions, and it would minimize the management overhead by eliminating the need for passwords. Additionally, sending an SMS with a one-time password to a mobile number provides an extra layer of security for authentication, enhancing customer engagement and reducing the need for manual password resets.