Final answer:
The HR manager should first gather information by observing and interviewing the team to understand the issues before deciding on interventions such as coaching, consulting, or conflict resolution.
Step-by-step explanation:
When an HR manager is assigned to solve a problem with a critical product development team that is behind schedule with an inexperienced project leader, the first step should be to gather information through interviews and observation of the team at work. This initial step is crucial for understanding the complexities of the problems faced by the team and avoids jumping to conclusions or implementing solutions that may not be aligned with the actual issues. It allows the HR manager to assess the situation thoroughly, identify if there are any conflicts, deficiencies in skills, or other underlying factors that need to be addressed.
Once a clear understanding of the challenges is established, the HR manager can move forward with interventions such as arranging for the project leader to be coached in project management skills, adding a consultant with expertise in group facilitation, or implementing conflict resolution skills for the team, based on what is most needed. The initial research phase is in line with best practices and reflects an HR manager who can exercise independent judgment, take initiative, and remain flexible in their response to specific challenges.