Final answer:
The best description of a productive knowledge management system is one that facilitates organizational learning and minimizes knowledge loss, by collecting information, enhancing skills, and being responsive to change.
Step-by-step explanation:
The statement that best describes a productive knowledge management system is the one that captures the essence of supporting organizational growth and efficiency, which is sharing of organizational learning and reducing knowledge loss. A robust knowledge management system should enable the gathering of information from various sources, including stakeholders and customers, and facilitate finding expert knowledge to conduct thorough analyses, like root cause analysis, to identify underlying problems. Moreover, effective knowledge management practices involve honing job-specific skills and refining transferrable skills to ensure that employees are well-equipped to adapt to changing job requirements and contribute positively to the organization's mission.
Staying current with relevant skills is crucial; employees should participate in conferences and webinars, and be receptive to feedback for continuous improvement. Employees must also seek to solve problems independently, own up to their mistakes, and be flexible to changing priorities. Investing in human capital — the skills and knowledge of the workforce — is instrumental in increasing productivity and supporting both individual success and organizational objectives.