Final answer:
To proceed with setting up a service for a customer who does not have XM, you would need to collect their contact details and payment information, as well as their service preferences.
Step-by-step explanation:
If the customer does not currently have XM, to proceed with setting up the service or product, it is essential to gather some basic information. Typically, the required information would include the customer's full name, physical address, email address, phone number, and payment details. Once this information is collected, it may also be necessary to understand the customer's preferences or specific needs related to the XM service they are interested in.