Final answer:
Your supervisor expects you to observe and report on family interactions, carefully choose words, listen, and ask open-ended questions to understand all viewpoints without taking sides or assigning blame.
Step-by-step explanation:
When supporting clients from families in conflict, your supervisor expects you to observe and report on family interactions. It is crucial to choose your words carefully so as to not exacerbate the situation. You should stay as calm as possible, listen to all sides of the story, and remain open and respectful. To maintain a positive working relationship, it's important to avoid taking sides or suggesting that you're right and other person is wrong. Open-ended questions can be useful in understanding the other person's position and in helping to facilitate communication without casting blame. It is also important to focus on solving the problem and not blaming the other person. If the conflict cannot be resolved, consulting with your supervisor or HR department may be necessary.