Final answer:
The next step after gathering facts and maintaining an objective stance in conflict resolution involves understanding all perspectives, staying calm, listening, asking open-ended questions, and focusing on solving the problem collectively without assigning blame.
Step-by-step explanation:
After gathering facts and adopting a non-judgmental, objective, and non-confrontational approach to conflict resolution, the next step is neither to make premature conclusions nor to take immediate action without due consideration. It's crucial to avoid assumptions as they can escalate the conflict and prevent a timely and effective resolution. Instead, the subsequent phase should focus on understanding all viewpoints and formulating a plan that addresses the underlying issues cordially.
To advance towards a resolution, it is helpful to stay calm, listen to all parties involved, and remain open and respectful. Asking open-ended questions can elicit more information, helping to clarify the other person's position. Restating what the other individual has said also ensures that you are listening and understanding their perspective, potentially affirming their feelings and reducing misunderstandings.
Ultimately, the aim is to solve the problem collaboratively rather than to place blame. This often calls for a patient and thoughtful approach to consider all possible alternatives and to use prior knowledge and common sense while carefully weighing the facts. If an impasse is reached, seeking guidance from superiors or the HR department can be the next appropriate step.