Final answer:
Sally would post an adjustment to Mr. James Bank's account record for the difference between the provider's fee and the EOB amounts. Similar to Noel's situation, where they identified a billing error and acted quickly to prevent an overpayment, adjustments ensure account records are accurate.
Step-by-step explanation:
When Sally reviewed the Explanation of Benefits (EOB) for Mr. James Bank's account and noticed that the provider's fee exceeded the allowed amounts, she would post an adjustment to his account record for the difference. This adjustment reflects the discrepancy between the billed amount by the provider and the amount approved by the insurance on the EOB. It is a common practice in medical billing and insurance to reconcile these differences and ensure that accounts accurately reflect the allowable charges. In a situation analogously recounted, Noel observed a serious error in an equipment bill resulting in a potential overpayment of $250,000. Demonstrating effective problem-solving and communication skills, Noel took prompt action to prevent the overpayment by utilizing various methods of communication such as a group Slack message and an email. The rapid response was acknowledged, as seen by the return message, ensuring that corrective measures would be taken promptly to resolve the billing error.