Final answer:
The coworker is informed that accreditation by the Joint Commission is critical as it affects insurance reimbursements and is a marker of quality care sought by consumers, which explains the staff's best behavior to meet accreditation standards.
Step-by-step explanation:
The question is inquiring about the importance of being accredited by the Joint Commission for a Skilled Nursing Facility (SNF). When the coworker who just returned from maternity leave asks why everyone is acting on their best behavior, two responses would be appropriate:
- If the SNF doesn't get accredited by the Joint Commission, most major insurances will not reimburse for client's services. This could significantly impact the facility's financial viability and ability to serve patients.
- Consumers often look for accredited facilities when choosing a SNF because accreditation is a mark of quality. Being accredited by the Joint Commission is a demonstration of the facility's commitment to maintaining high standards of care.
It is important to note that while accreditation is critical for insurance reimbursements and consumer confidence, it is not typically a mandate for a facility to operate. So, the first option stating that the facility would be required to close if not accredited is not accurate.