Final answer:
To resolve a conflict without using integrating (collaborating), changes in communication to promote trust could include using open-ended questions, fostering authentic relationships, and exhibiting active listening and understanding. Employing transparent and jargon-free communication, understanding others' perspectives, and admitting faults without defensiveness are also key to fostering collaboration.
Step-by-step explanation:
In examining a conflict encountered in the past six months where integrating (collaborating) was not utilized, it becomes clear that certain changes in communication could have fostered the necessary trust for collaboration. In this instance, the conflict might have been productively managed through better words, actions, or body language. Instead of potentially confrontational language, focusing on phrases that encourage open dialogue and understanding could have helped. Phrases that show a willingness to understand the other party, such as "Can you explain to me what motivated you to say that in the meeting?" rather than accusatory phrases like "Why would you say that in the meeting?" can create a basis for trust and mutual respect.
Fostering authentic relationships is also crucial for a collaborative environment. Sharing meals, laughing together, and being open and vulnerable are important actions that could have positively altered the dynamics within the team. Additionally, employing strategies like active listening, expressing feelings and thoughts clearly, and acknowledging the other person's perspective would promote a more positive and cooperative environment.
Managing conflict efficiently involves understanding the difference between positions, interests, needs, and the importance of dignity and empathy. When conflicts arise, it is vital to communicate openly without resorting to jargon that can cause confusion, and to understand the priorities and perspectives of all parties involved. Being receptive to feedback, asking for input regularly, and striving for clarity in remote communications using secure platforms are essential steps toward successful collaboration. Lastly, both parties must be willing to admit when they are wrong and address any misunderstandings without becoming defensive to maintain a positive working relationship.