Question

Here is the background for this role play case:

You are Alex, the Chief Operating Officer (COO) for an organization that develops and markets mobile apps. Two of your direct reports have been involved in a conflict:
Sam, Manager of Software Desigm and Engineering, with 20 teams of 5-7 engineers
Chris, Manager of Product Development, who oversees 15 sales associates
Typical of industri, there are challenges providing products in timely manner to remain competitive. Both Sam and Chris requested to meet with you separately. You are meeting with both employees to work collaboratively to resolve the conflict.
After you have welcomed the employees to the meeting, what would you say and do to ensure that the meeting runs smoothly?

Answer 1

To ensure the meeting runs smoothly between the two managers in conflict, the COO should set the meeting's objectives, use careful wording, promote active listening, encourage open dialogue with open-ended questions, focus on problem-solving and remind the participants of the organization's larger goals and their roles within it.

Step-by-step explanation:

As a Chief Operating Officer (COO), ensuring that the meeting between Sam, the Manager of Software Design and Engineering, and Chris, the Manager of Product Development, runs smoothly is crucial for resolving the conflict and maintaining a competitive edge in the mobile app industry. after welcoming the employees, it would be beneficial to outline the objectives of the meeting clearly and set a positive tone for a collaborative resolution. start by acknowledging the hard work both teams are doing and express your commitment to finding a solution that works for everyone involved.

To facilitate a constructive dialogue you can employ the following strategies:

• Choose your words carefully to avoid inflaming the situation further.
• Stay calm and listen actively to both sides, ensuring each party feels heard.
• Ask open-ended questions to gain a deeper understanding of each person's concerns and needs.
• Encourage each participant to restate what they have heard to confirm understanding and avoid misunderstandings.
• Focus on problem-solving collaboratively rather than assigning blame.
• If necessary, be prepared to involve HR or bring in conflict resolution professionals to aid the process.

Finally, remind both Sam and Chris of the larger organizational goals and the importance of their unique roles within the company's structure. by emphasizing the shared objectives and the need for team collaboration, you can work towards a resolution that benefits the overall mission of developing and marketing successful mobile apps.