Final answer:
Success in the hospitality industry is majorly dictated by the quality of customer service, which includes handling guest complaints effectively and providing consistent, attentive service across all interactions.
Step-by-step explanation:
The reason for success in the hospitality industry can broadly be summarized as excellent customer service. Offering attentive, friendly, and personalized service to guests ensures a positive experience and often leads to repeat business. Handling guest complaints effectively is part of providing good customer service; it's crucial to listen to feedback, resolve problems swiftly and ensure guest satisfaction. Additionally, being able to consistently provide assistance and exceed guest expectations in every interaction—known as service, service, service—is the key to standing out in a competitive market.