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In two chapter 6 & 7, we study about manufacturing and services processes. The effectiveness and efficiency are important issues that apply to both types of companies, manufacturers and services. The above case talking about issues in U.S. Healthcare industry from an operation professional' perspective.

In your discussion, please address the following questions:

Summarize the issues described in the case.

User Idriss
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Final answer:

The case discusses the issues related to the mass production and efficiency model adopted by the U.S. healthcare industry. These issues include increased demand, consolidation, new healthcare professionals, and technological advancements.

Step-by-step explanation:

The issues described in the case are related to the mass production and efficiency model adopted by the U.S. healthcare industry. The industry has seen an overwhelming increase in demand due to the aging and less healthy population. To cope with this demand, providers have engaged in consolidation through mergers and acquisitions, as well as the introduction of efficiency and standardization methods such as telemedicine, new healthcare professionals, insurance mandates, and artificial intelligence.

One specific issue discussed in the case is the labor market for nursing and other healthcare professionals, which will be further explored in the second half of the case. This issue highlights the challenges the industry faces in meeting the growing demand for healthcare services.

In summary, the issues in the case revolve around the need for the U.S. healthcare industry to improve its effectiveness and efficiency to cater to the increasing demand. This is achieved through various strategies, including consolidation, new healthcare professionals, and technological advancements.

User Jonathan Day
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