Final answer:
The coefficient of variation for the inter-arrival times at a Service Ontario centre, with a mean of 5 minutes and a variance of 9 minutes squared, is 0.6.
Step-by-step explanation:
Customers arrive at a Service Ontario centre with inter-arrival times averaging 5 minutes. The variance of these inter-arrival times is given as 9 minutes squared. The coefficient of variation (CV) is a measure of relative variability and is calculated as the standard deviation divided by the mean. In this case, the standard deviation (σ) is the square root of the variance, so σ = √9 = 3 minutes. Therefore, the coefficient of variation is σ/mean = 3/5 = 0.6.