Question

The customer service department of Software Solutions received a letter from Samuel Muhler stating that he placed an order for the AccTabs accounting software and instead received a software package entitled ThirdWave. He would like to receive a UPS account number to use when returning the product so that he will not have to pay for the shipping, as well as instructions for packaging and labeling the returned product.

Task:
Write an email message as the customer service manager of Software Solutions responding to Mr. Muhler's requests.
I. The subject line should be descriptive of the situation (example: UPS Instructions for Returned Merchandise).
II. The body of the message should be written deductively, beginning with the statement that the company is glad to assist with the UPS return of the unordered merchandise.
III. A bulleted list of instructions should follow, including the account information needed for the return. Action verbs should be used.
IV. A positive statement about a new software title that is about to be released or other related products should be included.
V. The message should end with a positive, future-oriented jdea.
VI. A complimentary close such as sincerely or thank you should be followed by your name.

Answer 1

This email provides instructions to Samuel Muhler on how to return the unordered ThirdWave software package. it also includes a positive statement about an upcoming software release.

Step-by-step explanation:

Subject: UPS Instructions for Returning ThirdWave Software

Dear Mr. Muhler,We are glad to assist you with the UPS return of the unordered software package, ThirdWave. Here are the instructions for packaging and labeling the returned product:

1. Start by securely packaging the ThirdWave software package in a suitable box or envelope.
2. Print and attach the return label to the package. The label will be provided to you along with the UPS account number: 1234567890.
3. Make sure to include a copy of your letter and any other relevant documents inside the package.
4. Once the package is properly sealed and labeled, you can drop it off at any UPS drop-off location or schedule a pickup from your home or office.

We apologize for the inconvenience caused and assure you that we will cover the shipping costs for the return.

On the bright side, we are excited to announce that a new software title, AccTabs Plus, will be released soon. It offers enhanced features and improved performance to meet all your accounting needs. if you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your cooperation and look forward to serving you with our upcoming software release.

Regards,

John Doe
Customer Service Manager
Software Solutions