15.1k views
3 votes
Which field of an Incident record is used as the default search text when doing a Knowledge Search?

a. Notes field
b. Summary field
c. Work Detail Notes
d. CI field

1 Answer

4 votes

Final answer:

The default search text in a Knowledge Search from an Incident record is typically taken from the Summary field. This field provides a coherent description of the incident, making it effective for matching with relevant knowledge articles. Therefore, the correct option is b. Summary field.

Step-by-step explanation:

When performing a Knowledge Search in an Incident Management system, the default search text is usually taken from the Summary field of an incident record. This field generally contains a concise but comprehensive description of the issue, which makes it suitable for aligning with knowledge base articles that could provide solutions. The Summary field acts as a starting point for the search, which can then be refined, if necessary, by adding more specific search terms.

User Fazan Cheng
by
7.3k points