Final answer:
Managers are essential in connecting a company with its customers, ensuring customer satisfaction, and supporting employees in career growth and job performance. They influence customer experiences and are responsible for managing a variety of stakeholder relationships, making their role critical in a modern business environment.
Step-by-step explanation:
Managers play a crucial role in bridging the gap between a company and its customers. Today, managers are not only responsible for internal business operations but are also expected to interact regularly with customers and create a customer-responsive organization. This shift has occurred because in today's environment, a company's survival depends heavily on customer satisfaction and engagement. Managers in service industries are directly involved in delivering customer service, but even those in manufacturing sectors impact customer satisfaction through quality control, production efficiency, and innovation.
Moreover, to foster a healthy work environment and ensure high levels of job satisfaction, managers are shifting towards a partnership model with their employees. They provide support for career growth, skill development, and play a part in decisions related to promotions and raises, thereby influencing their team's performance and the organization's success.
A manager's responsibilities also include ensuring that employees understand their roles within the process, maintaining accountability for results and outcomes, and managing economic connections with a variety of stakeholders, including suppliers and customers. The connection between managers and their teams, therefore, has direct implications for customer experiences and organizational achievements.