Question

Catherine is walking through the employee parking lot on her way to her office. She notices someone left an empty fast food bag in the parking lost. Catherine goes out of her way to pick it up and dispose of it. What behavior is Catherine exhibiting?

A. Phsychological contract
b. green behavior
C. Withdrawal contract
D. CWB
E. OCB

Answer 1

Catherine is displaying Organizational Citizenship Behavior (OCB) by going beyond her job duties to pick up trash in the parking lot, a voluntary and beneficial action for the organization.

Step-by-step explanation:

Catherine, by picking up the trash she found in the parking lot, is exhibiting what is known as Organizational Citizenship Behavior (OCB). OCB refers to voluntary behaviors employees perform that go beyond their normal job expectations and contribute positively to the organization. These actions are not formally rewarded or recognized by the formal reward system but can contribute to a more efficient and effective work environment.

OCB is distinct from other behaviors because it is discretionary and typically benefits the organization or its members. Catherine's action is a small but meaningful example of OCB, reflecting a personal commitment to contributing positively to her work environment, even in ways not outlined in her job description.