Question

In trying to work out an acceptable solution to a problem, managers who rely on their understanding of other people and who empathize with others' feelings are using which managerial skill according to Katz?

Answer 1

Managers who rely on understanding others and empathizing with their feelings are using interpersonal skills, which are crucial for managing relations within a team and solving problems effectively.

Step-by-step explanation:

The managerial skill that involves understanding other people and empathizing with their feelings, according to Katz, is known as interpersonal skill. These skills are critical for managers to effectively work out solutions to problems, as they enable the manager to effectively communicate and connect with others, promoting better team work, problem-solving, and conflict resolution.

Interpersonal skills include the ability to engage in behaviors like reducing frustration and anxiety among team members, valuing human connection, and communicating one-on-one effectively. Managers with strong interpersonal skills are better equipped to create a supportive environment where team members feel comfortable discussing their worries and provide feedback, which in turn can lead to a more collaborative and successful working relationship.