Question

Which describes a two-way communication between the healthcare facility and the consumer where promotion of the business takes place and consumers can respond positively and negatively?

1) Marketing
2) Advertising
3) Public Relations
4) Customer Feedback

Answer 1

Customer feedback is a two-way communication between a healthcare facility and the consumer where promotion of the business takes place and consumers can respond positively and negatively.

Step-by-step explanation:

The two-way communication between a healthcare facility and the consumer where promotion of the business takes place and consumers can respond positively and negatively is known as customer feedback. Customer feedback allows healthcare facilities to gather information, opinions, and suggestions from consumers, which can be used to improve the quality of services and address any issues or concerns.

Customer feedback can be collected through various channels, such as surveys, comment cards, online reviews, and social media platforms. It is an essential component of customer relationship management and can help in building a strong and positive reputation for the healthcare facility.