Final answer:
The statement is true; service providers should be mindful of nonverbal cues with all customers to create positive impressions and convey appropriate messages, as influenced by cultural norms and individual behaviors.
Step-by-step explanation:
A service provider should indeed use care with nonverbal cues with all customers. This statement is true. Nonverbal communication is integral in creating a positive impression, whether in customer service or during an interview. Nonverbal cues, like eye contact, body language, and facial expressions, play a significant role in how messages are conveyed and received. From research like that of DeGroot & Gooty (2009), we learn that nonverbal behaviors can influence interviewers' perception of a candidate's personality traits and competence.
Understanding and being mindful of cultural norms is also essential, as they inform the appropriateness of different nonverbal signals in various situations. It is important to strike a balance between being expressive and not distracting the audience or customers. Actions such as avoiding eye contact may convey a lack of confidence, while excessive eye contact can be perceived as staring. Likewise, positive body positioning, such as open postures and appropriate facial expressions, contribute to effective communication and establishing trust.
Overall, practicing nonverbal communication techniques and soliciting feedback through mock interactions can help individuals refine their nonverbal cues to align with the desired impression, ensuring they convey confidence and positive traits.