Final answer:
Anticipating unspoken customer needs is a key aspect of customer service and is true in the context of the CR:053 competency. Strategies for anticipating unspoken customer needs include active listening, observing body language, and using past customer interactions as a guide.
Step-by-step explanation:
No, the statement is false. Anticipating unspoken customer needs is a key aspect of customer service and is true in the context of the CR:053 competency. Anticipating unspoken needs means proactively identifying and meeting customer needs before they are explicitly expressed.
For example, a restaurant server who notices a customer has finished their meal and automatically brings the check without the customer having to ask, is anticipating the customer's unspoken need. This can lead to increased customer satisfaction and loyalty.
Some strategies for anticipating unspoken customer needs include active listening, observing body language and other non-verbal cues, and using past customer interactions as a guide.