Question

A medical assistant is caring for a patient who is frustrated and states, my doctor doesn't have any idea how to treat my condition. Which of the following responses by the medical assistant is an example of therapeutic communication?

1) I understand that you're feeling frustrated. Can you tell me more about what you're experiencing?
2) Your doctor is highly experienced and knowledgeable. I'm sure they have a plan for your treatment.
3) It's normal to feel frustrated, but it's important to trust your doctor's expertise.
4) I'm sorry to hear that you're feeling this way. Let's discuss your concerns and see how we can address them.

Answer 1

Option 4) I'm sorry to hear that you're feeling this way. Let's discuss your concerns and see how we can address them.

Step-by-step explanation:

The example of therapeutic communication in this scenario is option 4) I'm sorry to hear that you're feeling this way. Let's discuss your concerns and see how we can address them.

Therapeutic communication involves actively listening to the patient, acknowledging their feelings, and engaging in a supportive conversation to address their concerns. Option 4 demonstrates empathy by expressing sympathy for the patient's frustration and offering to discuss their concerns and find a solution together.