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You are with a customer and completing a sale. The phone rings and you are supposed to answer phone calls within 3 rings. What do you do?

1) Answer the phone call immediately
2) Finish the sale with the customer and then answer the phone call
3) Let the phone ring and continue with the sale
4) Ask the customer to answer the phone call

User Meshantz
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1 Answer

5 votes

Final answer:

When faced with a customer and a ringing phone, it is best to finish the sale with the customer and then answer the phone call. This shows respect to both the customer in front of you and the person calling on the phone.

Step-by-step explanation:

When faced with a situation where you are completing a sale with a customer and the phone rings, it is important to prioritize the needs of both the customer in front of you and the person calling on the phone. The best option in this scenario would be This shows respect and attentiveness to the customer in front of you, while also ensuring that the person calling on the phone is not neglected for an extended period of time.

By completing the sale with the customer, you are demonstrating good customer service and a commitment to providing quality assistance. However, it is crucial to answer the phone call in a timely manner to avoid frustrating the caller. After finishing the sale, you can quickly excuse yourself from the customer, answer the phone, and assist the caller with their needs.

Asking the customer to answer the phone call or simply letting the phone ring and continuing with the sale are not ideal options. Asking the customer to answer the phone may disrupt their experience and put them in an uncomfortable position. Letting the phone ring and continuing with the sale can give the impression that you do not prioritize customer service or value the needs of others.

User Sebastian Otto
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