Question

Customers are satisfied if you say that an action required to solve their problem cannot happen because it is against company policy?

1) True
2) False

Answer 1

Customers are not satisfied when told that an action cannot happen due to company policy. Businesses should find alternative solutions to accommodate customer needs.

Step-by-step explanation:

The statement is false. Customers are usually not satisfied if they are told that an action required to solve their problem cannot happen because it is against company policy. Instead, customers expect businesses to find alternative solutions or workarounds to accommodate their needs. For example, if a customer wants to return an item past the return policy deadline, a business could offer store credit or an exchange as a way to satisfy the customer.