Final answer:
Aggressive service is likely to exacerbate problems, unlike assertive service which aims to resolve them respectfully. The correct answer is (1) 'exacerbate' meaning to worsen or intensify a situation.
Step-by-step explanation:
Assertive service is defined by a respectful, honest, and direct approach to communication without being overbearing.
In contrast, aggressive service can be characterized by a confrontational, forceful, and often inconsiderate demeanor.
When faced with issues, assertive service tends to lead to solutions by addressing concerns confidently yet respectfully.
On the other hand, aggressive service may often lead to negative outcomes and can potentially exacerbate the problems instead of resolving them.
In the context of the student's question, the correct answer is (1) exacerbate, which means to increase the severity, bitterness, or violence of something, such as a conflict or disease.
Aggressive service can increase the tension and lead to a worsening of the problem.