Final answer:
'Internal' customers are individuals or groups within an organization who receive goods, services, or support from other individuals or departments within the same organization. In a healthcare setting, examples of 'internal' customers can include insurance companies, accreditors, X-ray technicians, clinical pharmacists, and the chief financial officer. Prioritizing excellent service to 'internal' customers is crucial for smooth operations and customer satisfaction.
Step-by-step explanation:
'Internal' customers refer to individuals or groups within an organization who receive goods, services, or support from other individuals or departments within the same organization.
For example, in a healthcare setting, 'internal' customers can include insurance companies (a), accreditors such as The Joint Commission (b), X-ray technicians (c), clinical pharmacists (d), and the chief financial officer (e).
It is important for organizations to prioritize providing excellent service to their 'internal' customers to ensure smooth operations and overall customer satisfaction.