Final answer:
Carmen's group involved an outside consultant to act as a neutral third-party mediator to resolve their conflict. This step is usually taken after informal solutions fail and no internal resolution mechanisms exist. This approach helps ensure all members feel heard and work collectively towards a solution.
Step-by-step explanation:
When Carmen's group found itself unable to handle a conflict, they opted for a proactive approach by involving an outside consultant. This neutral third-party is brought in with the goal to engage both sides in open communication, to understand each perspective, and to work toward a resolution. Typically, this approach is considered when informal methods fail and when there are no internal mechanisms available to resolve the conflict effectively.
Utilizing a third-party mediator can help mitigate the negative consequences that unresolved conflicts inflict on group dynamics, such as stress, decreased morale, and productivity losses. It provides a structured environment where all members feel heard and can contribute to a viable solution. This method aligns with best practices that encourage empathy, acknowledgment of viewpoints, and cessation of counterproductive behaviors within group settings.
Moreover, the act of bringing in an outside consultant highlights the importance of conflict resolution within professional and personal relationships. It demonstrates effort in keeping the relationship intact while prioritizing the objective of resolving the disagreement in a manner that is respectful and constructive for all parties involved.