Final answer:
As a sales associate, you should not respond to an abusive customer by being rude or expelling them from the store. Instead, stay professional, de-escalate the situation, and potentially involve a manager if necessary, while ensuring everyone's safety.
Step-by-step explanation:
If a customer is abusive, as a sales associate you should not tell them how rude they are and kick them out of the store. This is false. It is important to maintain professionalism at all times in the retail environment. When dealing with an abusive customer, you should remain calm, not escalate the situation, and try to resolve the issue in a manner that is respectful to both the customer and the company's policies. If the situation becomes unmanageable, you may need to involve a manager or security, but it should always be done with the goal of de-escalating and resolving the conflict. It's also vital to ensure your safety and the safety of other customers.