Final answer:
The two key characteristics of exceptional customer support through telephone are a responsive and caring attitude, and a polite and professional tone. These involve active listening, patience, respecting language use, professional appearance, and dedication to exceptional service. Strong communication skills and a positive attitude are also essential in establishing and maintaining positive relationships with customers.
Step-by-step explanation:
The two characteristics of excellent customer support when providing a fundamental positive telephone image are: responsive and caring attitude, and polite and professional tone. To express a responsive and caring attitude, customer support representatives should demonstrate understanding, patience, and a willingness to promptly address any issues the caller may have. This involves actively listening to the caller's concerns and showing empathy towards their situation. A polite and professional tone can help establish respect and trust with the caller. This includes using specific terms or jargon appropriately, clearly enunciating, and employing respectful language. To ensure these characteristics are consistently displayed, customer support personnel should maintain a professional appearance, respect their supervisors and colleagues, and uphold a commitment to offering exceptional customer service.
Good communication skills play a crucial role, as noted in several advertisements calling for strong verbal and written communication abilities. Displaying these skills in every interaction can further positive relationships with both internal and external customers and is core to creating a positive impression. Furthermore, completing tasks efficiently, respecting authority, and being resourceful are ways to demonstrate support for the company's overall goals and to uphold the ethos of excellent customer service.