Question

You haven't seen the customer in a long time and are wondering if she is shopping somewhere else now. You finally located an item the customer asked for a while back. What should you do?

1) Contact the customer and inform her that you have found the item she was looking for
2) Assume that the customer has already purchased the item from somewhere else
3) Wait for the customer to come back and ask her if she still needs the item
4) Offer the item to another customer

Answer 1

In this situation, it is best to contact the customer and inform her that you have found the item she was looking for.

Step-by-step explanation:

In this situation, the best course of action would be to contact the customer and inform her that you have found the item she was looking for. By reaching out to the customer, you are showing excellent customer service and keeping her notified about the item she requested. Assuming that the customer has already purchased the item from somewhere else or offering it to another customer without confirming the customer's interest may lead to missed sales opportunities and a negative customer experience.